OUR PROMISE OF SERVICE
We aim to provide you with a first class standard of service. If you are unhappy with this service or have any cause for dissatisfaction, please contact any one of our Customer Service Representatives, who will be ready to help you with your problem. If you use the services of a broker or any other professional advisor, please contact them for guidance.
If, for any reason, you feel our products, services or decisions rendered (including those of intermediaries and other representatives) do not meet your expectations, and you wish to submit a complaint, please refer to the back page of your policy (or click here) for full details of alternative ways you may submit a complaint, and how you may expect us to handle your complaint.
Your complaint will be logged and acknowledged within 2 business days. Our customers are extremely important to us, and we are committed to resolving complaints in a fair and timely manner, with the aim being within 5 business days of acknowledgement, or within an appropriate timeframe depending upon the circumstances.